Please refer to our knowledgebase maybe the solution you are looking for is already there. We are constantly updating our knowledgebase where you can find the answers to frequently asked questions.
You can choose most convenient way of contacting our technical support service:
Interactive consultation system
This is the preferred way of contacting technical support with guaranteed service quality. Once you submit the request form, you will be assigned a personal support engineer who will work on your request until you confirm the issue being resolved. All communication history is being saved which eliminates the possibility of information loss and guarantees your confidentiality.
Paid Helpdesk portal Helpdesk
If you have signed a paid technical support agreement - please proceed to our Helpdesk portal. That way you are guaranteed to receive a priority service with a fixed reaction time. All interaction history is being saved which eliminates the possibility of information loss and guarantees your confidentiality. You will receive receipt confirmation in the email.
Here you can find software and documentation for your device. Usually, firmware updates contain bugfixes and device functionality improvements. In the release notes you can see the list of changes made to the firmware.